Support that doesn't end when you fly home.
Four channels of ongoing support built around every part of running your dealership, delivered by phone, email, and Zoom.
Pillar 1: Technical Support
Product, chemistry, troubleshooting.
When something on a job doesn’t look right, the polyaspartic isn’t curing the way it should, the flake isn’t broadcasting evenly, the surface is showing something you didn’t expect, you have someone to call.
Pillar 2: Installation Support
Real-world execution help from Shannon's master installers.
Slab conditions you didn’t expect. Surface issues mid-install. Application questions the textbook didn’t cover. The call you make when you find unexpected moisture or a hairline crack the customer didn’t disclose, and you need a master installer’s brain on the phone, right now.
Pillar 3: Sales Support
Coaching from the top salespeople at Sullivan's Concrete Coatings.
Bid reviews before a big proposal goes out. Objection handling when a homeowner is on the fence. Deal rescue when a deal is slipping. The call you make before a $40K commercial bid goes out, and you want a second pair of eyes from someone who closes this stuff every day.
Pillar 4: Business Development Support
Strategic guidance for growing your dealership.
Hiring, pricing, expansion, second crews, commercial entry. The same playbook Shannon used to build Sullivan’s Concrete Coatings into a $3M+ year-over-year operation, applied to your dealership.
(For dealers who want deeper ongoing access to Shannon for strategic guidance, see the Business Consulting page.)
How Support Is Delivered
Phone. Email. Zoom.
- Phone support, for urgent in-the-moment questions on a job site or in a sales call
- Email support, for non-urgent questions with documentation, photos, or attachments
- Zoom calls, for visual walkthroughs of complex situations
Support is available throughout your time as an SCC dealer. Not for 90 days. Not for a year. Ongoing.